• Need to reduce administrative and combined expense ratios
• Streamline back office processing of applications and claims
• Deliver improved levels of service to the broker channel and customers
• Manage and maintain large volumes of paper over the life of a customer relationships

DRC provides streamlined operations, improved channel support and increased customer service:

• Converting paper based application and claims documents by scanning and indexing document backlog and legacy microfilm into digital format for use with in-house document management systems
• Provide immediate and secure access (7X24) to corporate, clients and broker files using the DRC-ifile turnkey policy and claims solutions
• Scanning policy files for fast access and long term preservation
• Eliminate file handling costs and archive information over the life of a client relationship using DRC’s Digital Preservation solution

DRC’s solutions and service provide insurance industry clients with many strategic benefits:

• Reduce administrative and combined expense ration by eliminating dependency on the serial nature of paper
• Reduce customer response times while decreasing time to issue
• Entrenching channel and customer loyalty through differentiated levels of customer service