The mailroom is the "gateway" for the exchange of physical documents for most organizations. Many companies address that "bottle neck" challenge by adding staff and increasing payroll. DRC's automated mailroom solution - DRC-iMail - provides instant delivery of thousands of pieces of mail a day. DRC-iMail can deliver ROI in less than a year through reduced headcount by 50+% for mail handling, sorting and delivery, all while increasing process efficiency, employee productivity and compliance.

The Process Flow:

• Mail is received at DRC's document and data conversion centre, via simple mail redirect procedure with Canada Post, where documents are extracted and scanned.
• E-mails and faxes are captured via integrated electronic capture server process.
• Transactions and correspondence are automatically classified and assigned a document type, destination, process, etc.
• Next, Automated Business Rules route documents, via controlled workflow, or via simple e-mail notification, with complete audit trail.
• Users login into secure DRC -Mail electronic mail "queue(s)" or company e-mail to review all documents or simply the "unclassified" documents based upon criteria such as name, document type, page counts etc.
• Finally, transactions are delivered into one or more back end systems for data upload, image archive and workflow. Enhanced Functionality:
• Process mail in various formats; paper, fax, email, and COLD.
• Process structured, semi structured and unstructured documents in a single solution.
• Seamlessly integrates with your existing system(s).
• Not only scans and captures documents and automates data entry, but also provides records management, workflow and archival components.
• Configurable to support changes for existing and new business processes or practices.
• Access critical documents with a click of a mouse.
• Intuitive interfaces can be customized to each user's needs.
• Audit trails provide tracking of items throughout your business process.
• Management reports provide view of business activities
• Integrates into department or enterprise imaging and workflow systems (in-house or hosted by DRC).

• Truncate paper/mail at the "digital" mail room.
• Integrate paper and electronic content into "linked" records for retrieval.
• Cut down cycle times, hamstrung by conventional "sneaker-net" mail delivery.
• Increase employee productivity and customer service through fast and accurate access to all back-up documents.
• Easily apply records management practices to all content to improve compliance.
• Integrate data and image easily into line of business and workflow applications.